Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its telephony solution, errors can be lessened through call recording. Find out how this helpful VoIP feature can benefit your organization. #1. Improve customer service One of the most important reasonsRead more
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Did you know that you can dial contact numbers directly from your browser? The ‘click to call‘ function instantly detects phone numbers on websites, customer portals and popular CRM software such as: Office 365, SugarCRM, Salesforce and many others. Simply click on a phone number and the call will be made via the MiTalk Web Client.Read more
Small- and medium-sized businesses don’t have the time to maintain IT infrastructure, let alone assess whether it’s still driving value for the company. However, if you want to ensure everything runs smoothly, it’s important to be proactive and conduct technology business reviews when you can. What is a technology business review? A technology business reviewRead more
VoIP has become indispensable, now that digital collaboration is an integral part of any business. Unfortunately, as it becomes more widespread, so do the threats against it. These attacks may not be as serious as ransomware or phishing, but they’re just as dangerous to SMEs. Here are five ways to protect your VoIP network againstRead more
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