Mi‑IT’s Microsoft 365 managed services give Auckland and NZ businesses a proactive team to secure, support, and continuously optimize your tenant, devices, and data—so your people can focus on work, not IT.
Microsoft 365 Managed Services
Keep your Microsoft 365 secure, fast, and working for your business—every day.
- Auckland based engineers with NZ wide coverage
- Security first hardening (MFA, Conditional Access, MDR)
- Predictable costs with clear SLA and monthly reporting
What You Get with Microsoft 365 Managed Services
Stronger Security by Default
We implement and monitor the controls that stop account takeover, phishing, and data loss—without getting in your team’s way.
Less Downtime, Faster Fixes
When something breaks, you get priority support from a local team who already knows your environment.
Device Management at Scale
Laptops and mobiles configured via Intune with encryption, policies, and automated updates—reducing shadow IT and human error.
Cost & License Optimization
We right‑size licenses (E1/E3/E5/Business plans), remove unused seats, and surface where higher‑value plans actually save costs.
Compliance Confidence
Retention, DLP, and audit-ready reporting aligned to your requirements—so security and compliance support rather than slow the business.
The Cost of Not Proactively Managing your Microsoft 365 Environment
Microsoft 365 often feels like it “just works”—until something goes wrong. The truth is, without proper management, your business is exposed to serious risks. Here are the most common (and costly) issues we see when Microsoft 365 is left on autopilot
1. Account Compromise & Business Email Compromise (BEC)
Weak or inconsistent MFA, poor password policies, and lack of Conditional Access make it easy for attackers to hijack accounts. Once inside, they can launch phishing campaigns, redirect invoices, or steal sensitive data—often without detection for weeks.
2. Ransomware Spread Through OneDrive & SharePoint
Unmanaged devices and unsupervised sync settings can turn your cloud storage into a ransomware distribution channel. A single infected endpoint can encrypt shared files across your entire organization in minutes.
3. Silent Data Leakage
Overshared links, unrestricted external sharing and ex-employee accounts left active create a perfect storm for data loss. Sensitive files can end up in the wrong hands without anyone noticing until it’s too late.
4. Compliance Gaps & Audit Failures
Without Data Loss Prevention (DLP), retention policies and audit-ready reporting, you risk non-compliance with industry regulations. The result? Fines, legal exposure, and reputational damage.
5. License Waste & Hidden Costs
Paying for unused seats or over-provisioned plans is common when no one is actively monitoring license usage. Businesses often overspend by thousands each year on features they don’t use.
6. No True Backup
Microsoft’s retention policies are not the same as a full backup. If data is deleted (accidentally or maliciously) you may not be able to restore it when you need it most. A proper backup strategy is essential for business continuity.
If you rely on Microsoft 365’s default settings, you’re relying on luck. And luck is not a security strategy. Mi‑IT replaces uncertainty with a managed, auditable, security-first service that keeps your business safe, compliant, and productive.
Are you looking for a reliable Microsoft 365 managed services provider?
Can you be sure that you have everything in place to help fight threats of data leaks, hackers and even in-house security breaches.
Mi-IT is a leading, New Zealand owned Managed Services provider. We support our clients in their business goals through reliable and scalable IT solutions.
Our Managed Microsoft 365 Service—What You Get
Proactive and comprehensive Microsoft 365 managed service:
- It secures your environment and optimises resource use. We help maintain compliance at all times. Our experts reduce risks often missed in default setups.
- We streamline operations and maximise your license investment.
- We also embed robust backup procedures.
- You receive ongoing monitoring and responsive support.
- Our insights match your organisation’s needs and risks.
Security & Identity
(Entra ID / Azure AD)
- MFA enforcement with Conditional Access policies tailored by risk and role
- Baseline hardening: DKIM/DMARC/SPF, anti-phishing/anti-spam policies
- Role based access and least‑privilege admin segregation
- Password protection, sign‑in risk alerts and device compliance gates
Email, Collaboration
and Data Management
- Exchange Online policies, quarantine management, mailbox hygiene
- SharePoint & OneDrive governance: sharing controls, site structure advice
- Microsoft Teams lifecycle: naming, guest access, retention and sprawl control
- Data Loss Prevention (DLP) policies tuned for your business
Endpoint Management
& Device Security
- Autopilot provisioning and standardised build profiles
- Device compliance policies (encryption with BitLocker, passwords, OS versions)
- App deployment and patch baselines
- Lost/stolen device handling (remote wipe, selective wipe for BYOD)
Backup and
Recovery
- 3rd‑party Microsoft 365 backups (Exchange, OneDrive, SharePoint, Teams)
- Granular, point‑in‑time restores with defined RPO/RTO targets
- Backup monitoring and test restores as part of quarterly checks
Licensing
Optimisation
- By adjusting plans and reclaiming unused licenses, you will avoid paying for unnecessary subscriptions.
- Maintaining an accurate record of active users and license assignments, supports compliance efforts and reduces risks.
Support, SLAs
& Reporting
- Business‑hours helpdesk with agreed response/resolution targets
- Emergency escalation path for critical incidents
- Monthly reporting: tickets, remediation , license usage.
Why Choose Mi-IT for Microsoft 365 Managed Services
- Local, responsive team: Auckland‑based engineers who pick up the phone, know your business and can support sites across NZ regions.
- Cybersecurity first DNA: We don’t treat security as an add-on. It’s baked into every tenant and device we manage.
- Microsoft 365 specialists: Deep experience across Exchange, Teams, SharePoint and OneDrive. Plus real-world governance and adoption.
- Clear SLAs and reporting: You’ll see what we did, why it matters, and what’s next—every month.
- Designed for Small and Mid sized companies: Practical controls that balance productivity and protection, without enterprise level complexity.
- Proactive cost control: We actively right‑size licenses and eliminate waste.
FAQs (Microsoft 365 Managed Services)
What exactly is included in Mi IT’s Microsoft 365 managed services?
A curated bundle of security hardening, policy management, device compliance, backup and recovery. We also focus on license optimisation and SLA‑backed support. We provide regular reporting and reviews. You can add migrations, compliance consulting and 24×7 monitoring where needed.
How is this different from break fix IT?
Break-fix suppliers will attend to an issue after it has arisen.
Mi-IT’s Microsoft 365 managed services are proactively managed.
Being proactive is vital in today’s technology landscape because it helps your business avoid problems before they arise. Our proactive management includes: regular device checks, automatic updates, security hardening and policy updates. You can focus on your business, knowing that Mi-IT is monitoring for vulnerabilities and optimising your IT environment. Proactive support not only minimises disruptions but also saves time and money.
Do we still need a Microsoft 365 backup? Isn’t Microsoft backing us up already?
Microsoft provides platform availability and some retention, but it’s not a full backup. We deliver point‑in‑time restores. Our backups include mailboxes, OneDrive, SharePoint and Teams so you can recover from deletion, ransomware or insider mistakes.
Can you manage hybrid environments or remote teams?
Yes. We support hybrid scenarios and fully remote or distributed teams across NZ. This includes device management and secure access controls.
What’s the typical onboarding time?
Most organizations are onboarded within 2–4 weeks, depending on tenant size, policy gaps, and the number of devices. Transfer of tenancies occur seamlessly with minimal downtime.
Will you disrupt my users with MFA and new policies?
We roll out changes in phases with clear communication and guidance. Our goal is better security and a smooth user experience.
Do you work with all Microsoft 365 plans?
We support Business (Basic/Standard/Premium) and Enterprise (E1/E3/E5).
As part of our Microsoft 365 managed services, we’ll advise if a different plan would save your business money or better suit your needs, ensuring you maximise value and efficiency from your Microsoft 365 investment.
How do we contact your support team?
Phone, email, or portal—whichever you prefer. You’ll have agreed response times and escalation paths for critical incidents. Our dedicated support team is always accessible through your chosen channel, ensuring you get help quickly and efficiently whenever issues arise.
Can you help us migrate to Microsoft 365?
Yes, we handle Google Workspace to Microsoft 365 migrations. We also move on-premises Exchange to Exchange Online or between tenants. We can combine your migration with hardening and immediate backup for added protection.
