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How you will benefit from partnering with Mi-IT

Mi-IT, a New Zealand-based Managed Service Provider (MSP), is a good choice for businesses seeking reliable IT support and solutions, especially for mid-sized companies. We offer a range of services, including managed IT services, IT procurement, and cloud solutions, all designed to meet the specific needs of our clients. We stand out for our fast response times, open terms, and emphasis on building lasting relationships with customers.

1. Your business requirements are front and centre.

We will provide you with cost effective, future proof IT strategy that is flexible, robust and that takes your business strategy into account.

2. Extensive Knowledge.

You benefit from our collective experience gained over many years and through our extensive dealings with a variety of clients.

3. Enterprise grade IT infrastructure at your fingertips.

You will gain access to infrastructures, technologies and expertise previously available only to larger corporations.

4. Security.

At Mi-IT, security isn’t just a feature, it’s the foundation of everything we do. As a cybersecurity-led IT services provider, we proactively safeguard our clients’ digital environments against evolving threats. Our solutions are designed with security at their core, from real-time threat detection and data protection to compliance support and secure cloud infrastructure.

Frequently asked questions

How do you ensure reliable IT Support with minimal downtime for our business?

We take a proactive approach to keep your IT systems running smoothly at all times. This includes 24/7 monitoring, regular maintenance and redundancy planning to prevent disruptions. Most issues are resolved before they impact your operations and scheduled updates are handled during off-peak hours.  Our clients enjoy extremely high uptimes and very rare unplanned outages.

What kind of response times and support availability can we expect from your team?

You’ll receive fast, responsive support from our Auckland based helpdesk.  Critical issues are addressed within an hour and most problems are resolved remotely within minutes. On-site support is available when needed. Cybersecurity is monitored 24/7.  You’re never alone when something goes wrong.

Does your team have the expertise and industry experience to handle our specific IT needs?

Yes.  We’ve been supporting New Zealand businesses since 2009 across industries like legal,  finance, healthcare, construction and many more.  Our team includes certified engineers and specialists in cloud, cybersecurity and business applications. We tailor solutions to your environment and stay current with emerging technologies.

How do you support businesses with multiple locations or offices outside of Auckland?

We combine remote management tools with on-site service to support regional offices across New Zealand. Most issues are resolved remotely and we co-ordinate local assistance when needed.  We standardise IT setups across all sites to ensure consistent performance and security.

How will your services provide value and help us save on IT costs?

At Mi-IT we ensure reliability and cost efficiency by proactively managing your IT infrastructure to prevent issues before they impact your business. Our automated systems, monitor around the clock, applying updates, performing health checks and resolving potential problems early. Our processes are strategically designed to minimise downtime and ensure your operations remain consistently smooth and uninterrupted.

Our cybersecurity management protects your data and systems from threats with layered defenses, real-time threat detection and compliance driven practices.

This dual process on reliability and security means fewer disruptions, reduced risk and lower long-term IT costs.

What level of customer service and communication can we expect from your team?

Expect friendly, professional service with clear communication.  You’ll have a dedicated contact who understands your business and our technicians explain solutions in plain language.  We provide regular updates and encourage feedback to ensure your needs are always met.

What sets your IT support services apart from other MSP's in Auckland?

We’re a 100% Kiwi-owned company with a local team that truly cares. Our cybersecurity-first approach, wide range of services and strategic partnership mindset make us unique. We act as an extension of your team, helping you grow and succeed with technology that works for you.

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  • VOIP
  • Data Backup and Recovery
  • Microsoft 365 Managed Services
  • Cyber Security
  • IT Procurement
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Please Contact us:

+64 9 476 4540

info@miit.co.nz

2B William Pickering Drive, Albany, Auckland, 0632

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  • About
    • Why Mi-IT
    • Our Leadership Team
    • Our Partners
    • Qualified Multitenant Hoster Program
  • Capabilities
    • IT Support
    • Microsoft 365 Managed Services
    • Cloud
    • Cyber Security
    • Data Backup and Recovery
    • VOIP
    • IT Procurement
  • Happy Clients
  • Blog
  • Contact Us
Mi-IT / IT SUPPORT FOR BUSINESS